Frequently Asked Questions

What is KeevaRX?

KeevaRX is the world's first clean dermatological medicine company. We make clean ingredient skin and hair treatments. These treatments are doctor prescribed online by our team, with planet positive packaging delivered right to your door.

How much does a doctor's visit cost?

Your simple online prescription is included in the cost of your medication (if prescribed). If our medical team determines you’re not a good candidate for treatment, you’ll get a full refund for your online purchase. 

Is KeevaRX covered by insurance?

Physician consultation and prescription fulfillment services on the KeevaRx platform are not covered by insurance. However, the cost of the online visit is typically less than most co-pays.

How do I pause or cancel my orders?

If you opt for subscription plan your prescription shipments are shipped monthly. You can pause, delay, or cancel your subscription at any time. 

To make updates to your plan or pause/cancel any orders, please email us at

Can I return my shipment?

Unfortunately we cannot accept returns of prescription products for reuse or resale, per state and federal statutes. However, if you feel we have made an error in the filling of your prescription, please contact us at

How much does the medication cost?

If prescribed, the cost of the medication is dependent on the medication and quantity you and your physician decide is right for you. Please see pricing details and options at 

Do I need to come home to sign for my order?

Signatures are not required upon delivery. 

When will I receive my order?

Once your order is shipped from the pharmacy, you will receive an email with a link to track your shipment. All orders are shipped 2 Day Air to ensure medication is received as soon as possible. 

Orders are only able to be shipped on weekdays; orders placed after 6 PM EST will be processed and shipped the following business day.

Who is KeevaRX for?

KeevaRx is for patients who are seeking medical consultation and/or treatment for hair loss, acne, or other dermatological treatment(s) who prefer to receive consultation and treatment from the comfort of their home.

Do I need a prescription to use KeevaRX?

Yes, this medication is considered a prescription strength medication and will need to be prescribed by a physician. However, our doctors through our telemed platform will gladly prescribe the medication ordered for you after you complete the online form. If you wish to use your own provider please have them call us at 480-681-6491 or fax your prescription to 480-624-8134.

Can I use any Pharmacy?

Yes, of course. We recognize patient freedom of choice and patients are always allowed to select their own preferred pharmacy. 

If you choose the KeevaRx Pharmacy Network, we’ll ship your medication to you directly in our discreet packaging, for free. You can always use your own pharmacy, although it may be more expensive as we cannot guarantee the prices of other pharmacies. It’s also important that your pharmacy is able to receive electronic prescriptions (participates in Surescripts network). 

Additionally, for custom compounded formulations, many traditional pharmacies do not provide compounded medications. 

Why is KeevaRX only available in certain states?

In order to complete a medical treatment and prescribe medicine, a physician has to be licensed in the state where the patient is located. So, KeevaRx is only available in the states where physicians on the KeevaRx platform are licensed. We currently are licensed in the following states: Alaska (AK), Arizona (AZ), California (CA), Colorado (CO), Connecticut (CT), Delaware (DE), Florida (FL), Hawaii (HI), Illinois (IL), Iowa (IA), Kansas (KS), Kentucky (KY), Massachusetts (MA), Michigan (MI), Minnesota (MN), Missouri (MO), Montana (MT), Nebraska (NE), New Jersey (NJ), New Mexico (NM), New York (NY), North Dakota (ND), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), South Dakota (SD), Tennessee (TN), Texas (TX), Utah (UT), Vermont (VT), Virginia (VA), Washington (WA), West Virginia (WV), Wisconsin (WI), Wyoming (WY). If we’re not available in your state, please email us at and we’ll put it at the top of our to-do list.

Who are the doctors on the KeevaRX platform?

All of the physicians on the KeevaRx platform are U.S. licensed physicians and mid-level practitioners. Each doctor undergoes an extensive background check and license verification process.

Is my information safe? 

We take your privacy and the security of your information very seriously. We’ve designed the KeevaRx platform to comply with all relevant privacy laws and have implemented strict security protocols to protect your information. 

Please see our Privacy Policy for more details.

When will I see results?

Each KeevaRX member has a different skin and hair condition. Many see results in only a few weeks and others could take an average of 1 month.


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